PMO reviews IndiGo flight disruptions with officials from Ministry of Civil Aviation, DGCA and AAI

Officials from the Directorate General of Civil Aviation (DGCA), the Ministry of Civil Aviation, and the Airports Authority of India met with the Prime Minister’s Office late Tuesday (December 9, 2025) evening to discuss IndiGo’s recent flight disruptions and review measures for redressing passenger complaints related to refunds, missing baggage, and crowd management at airports.
The meeting followed Minister of Civil Aviation Ram Mohan Naidu meeting IndiGo CEO Pieter Elbers, who was summoned the Ministry following which he ordered 10% of flight cancellations as well as focused on the airline’s response in dealing with passenger issues due to the cancellation of over 5,000 flights since November.
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The airline has decided to remove 400 to 500 flights in order to stabilise its flight schedule or double what the government has ordered.
An airline official said passengers would now be informed at least 72 hours in advance in case of flight cancellations — a process that had failed over the past week due to a system-wide breakdown. As a result, many passengers reached airports only to find their flights delayed for hours and eventually cancelled, leading to overcrowding and angry confrontations with IndiGo ground staff.
The airline is now operating a total of 1,800 daily flights out of the total of nearly 2,200-2,300 flights.
The airline has issued refunds of ₹829 crore to passengers in refunds and 4,500 of the 9,000 missing bags had been delivered to their customers.