IndiGo offers 10k voucher to some flyers

IndiGo will issue Rs 10,000 travel vouchers to flyers severely impacted by disruptions on December 3-5, in addition to government-mandated compensation. This unprecedented payout follows thousands of flight cancellations, stranding passengers for hours. While the airline views these three days as the peak disruption period, affected passengers from December 6-7 are excluded from this specific voucher offer.
IndiGo will issue Rs 10,000 travel vouchers to flyers severely impacted by disruptions on December 3-5, in addition to government-mandated compensation. This unprecedented payout follows thousands of flight cancellations, stranding passengers for hours. While the airline views these three days as the peak disruption period, affected passengers from December 6-7 are excluded from this specific voucher offer.
NEW DELHI: The unprecedented scale of IndiGo flight disruptions this month will now lead to record compensation payout by the airline. IndiGo said Thursday it would issue a travel voucher of Rs 10,000 to each "severely impacted" flyer "stranded at airports for many hours" on Dec 3, 4 and 5. A conservative estimate of just over 2,500 flights and 150 flyers each comes to Rs 376 crore.Flyers affected on December 6-7 won't get additional relief This will be in addition to the Rs 5,000-Rs 10,000 to be paid as per govt norms. The vouchers can be used on IndiGo in the next 12 months. Between Dec 1 and 9, IndiGo cancelled 4,354 flights - 64 international and the remaining domestic. Of these, 90% or 3,920 flights were cancelled from Dec 3 to 7 (both days included). Affected passengers of Dec 6 and 7 are left out despite the high number of cancellations, more than those on Dec 4-5. The number of domestic flights cancelled on Dec 3, 4 & 5 was 2,456 domestic and 51 international. Estimating 150 passengers per flight of just these 2,507 cancelled flights and not those on the delayed ones whose flyers may also be eligible for vouchers, the airline may have to issue vouchers to more than 3.8 lakh travellers. Even this conservative estimate takes the payout beyond Rs 376 crore. The real number could be way higher. "IndiGo regrettably acknowledges that (some) of our customers travelling on Dec 3/4/5, 2025, were stranded for many hours at certain airports & number of them were severely impacted due to congestion. We will offer travel vouchers worth Rs 10,000 to such severely impacted customers," the airline said. "This is in addition to the commitment under existing govt guidelines as per which, IndiGo will provide compensation of Rs 5,000 to Rs 10,000 depending on the block time of the flight, to those customers whose flights were cancelled within 24 hours of departure time," the statement added. The airline's fiasco is being probed by multiple govt agencies and some affected passengers have moved court too. The final compensation payout for IndiGo remains to be seen. IndiGo views the three days between Dec 3 and 5 as the period of major disruptions. Dec 6 and 7, it sees as "execution of network adjustments as per guidance from the authorities"; Dec 8 as "day of transition", and from Dec 9, it sees operations as stabilising.
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